Privacy policy

 

Your Privacy Matters to Us


Introduction

SD Cosmetics ("we", "us", or "our") is committed to protecting your personal information and privacy. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe when you shop with us online or contact us through any of our platforms.

By placing an order or contacting us, you agree to the practices described in this policy. If you have any questions, you can reach us at sdcosmetics01@gmail.com.

Information We Collect

Personal Information

  • Full name

  • Delivery address (city, area, street)

  • Phone number and WhatsApp number

  • Email address (if provided)

Order Information

  • Products ordered and quantities

  • Order value and payment method

  • Delivery status and history

Device & Usage Information

  • When you visit our Shopify store, standard usage data may be collected such as your browser type, device type, and pages viewed.

  • We may use cookies to improve your shopping experience.

How We Use Your Information

  • To process and fulfil your orders.

  • To contact you via WhatsApp or phone for order confirmation and delivery updates.

  • To resolve complaints, returns, or exchange requests.

  • To send promotional messages or offers (only to customers who have shopped with us or opted in).

  • To improve our products, website, and customer service.

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We only share information in the following cases:

  • With courier/delivery partners strictly to fulfil your order.

  • With payment service providers (Easypaisa, JazzCash) to process your payment.

  • When required by law or government authorities.

Data Security

We take appropriate measures to protect your personal information from unauthorized access, misuse, or disclosure. Your information is stored securely and accessed only by authorized team members for order processing purposes.

Your Rights

  • You can request to view the personal information we hold about you.

  • You can request correction or deletion of your information by contacting us.

  • You can opt out of promotional messages at any time by informing us via WhatsApp.

Third-Party Links

Our store or social media pages may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any external websites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be communicated via our website or social media pages. Continued use of our services after changes means you accept the updated policy.

Contact Us

If you have any questions or concerns about your privacy, please contact us:

Email: sdcosmetics01@gmail.com

WhatsApp: 03409236000

Location: Faisalabad, Pakistan